Refund policy

Returns
Our hot sauce products are perishable food items that cannot be returned. If you are unhappy with your order, we will provide a refund or store credit if we deem your complaint valid.

Our Refund Policy lasts 30 days from time of purchase. If 30 days have passed since your purchase, we cannot offer a refund or replacement items.

To process a refund or credit, we require a receipt or proof of purchase. For damaged items during delivery you must send photos of the broken bottles to orders@bayougotham.com to process a replacement item.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@bayougotham.com.

Damaged goods: We’ve taken some extra steps to ensure our hot sauces and multi-packs get delivered in perfect condition, but damage can occur. If you receive any damaged items, please take a photo and send it to orders@bayougotham.com. We will file an insurance claim with the shipping provider and send you a replacement.

Lost or Stolen packages: If the shipment tracking number of your order displays “Delivered”, but you have not received your shipment, please give it 2-3 days before filing a claim with us. Sometimes USPS will mark the Shipping Status as “Delivered” before they actually deliver the item. If you believe your package is indeed Lost or Stolen, please contact the shipping provider directly using the tracking number assigned to your order.